Privacy & Cookie Policy

1. Overview

Errant Arts respects your privacy. This policy explains how we collect, use and safeguard personal data when you use the website, create an account or purchase digital downloads.

2. Data we collect

• Order information: name, email address, billing details, payment status and order references.
• Account information: email address, login codes, session information and account activity needed to provide secure download access.
• Usage data: basic technical information used to keep the site secure and improve the customer experience.

3. How we use your data

Personal data is used to process orders, provide download access, respond to support requests, protect the site from misuse and meet legal or accounting obligations. We do not sell personal data.

4. Payment processing

Payments are processed by Stripe. Card details are handled by Stripe and are not stored by Errant Arts. We receive order and payment confirmation information needed to fulfil your purchase.

5. Cookies

We use strictly necessary cookies to maintain shopping cart sessions, account login status and secure access to downloads. Optional analytics cookies are only used where enabled and can be controlled through your browser settings.

6. Data retention

Order records may be retained for up to seven years for tax and accounting compliance. Security and audit records are retained only for as long as reasonably needed. You may request deletion of personal information, unless we are legally required to keep it.

7. Your rights

• Request access to personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent for marketing communications at any time.

To exercise these rights, email privacy@errant-arts.co.uk.

8. Contact

If you have questions about this policy, email privacy@errant-arts.co.uk.